UCaaS Status Page - Websocket Connection Failure on GRR and LAS – Incident details

At 11:06AM ET we were alerted by our monitoring tools that WSS connections on GRR, LAS, IAD, and PHX were failing. SNAPmobile Web uses WSS for the SIP connection.

What Is Affected: All SNAPmobile Web Connections on GRR, LAS, IAD, & PHX

When It Began: 11:06AM ET

Current Status:

• This incident is considered Resolved.

• Our vendor resolved an SSL issue with the affected FQDNs

Next Steps:

• Major Incident Report will be available within 48 hours.

Next Update: N/A

Offline Services: N/A

Degraded Services: N/A

What Is Affected: All SNAPmobile Web Connections on GRR, LAS, IAD, & PHX

When It Began: 11:06AM ET

Current Status:

• After working with vendor support, we have successfully applied a fix to resolve WSS connections failing on LAS, GRR, IAD, & PHX.

• Per our internal policy, we will keep all WSS traffic redirected to ATL while we continue to monitor for 24 hours. This will prevent further downtime if the problem reoccurs.

Next Steps:

• Users will need to completely close SNAPmobile Web and reopen it to ensure a new connection. If the problem persists, please clear your browser cache and test again. If after clearing your cache, you still cannot connect, please submit a ticket to support@oit.co

• We understand that some users may experience poor call quality or dropped calls on ATL. If you experience any of these, please email support@oit.co with call examples or call traces so that we can investigate and potentially move affected clients back to their respective cores in advance.

Next Update: 5/31/25 2:00 PM ET

What Is Affected: All SNAPmobile Web Connections on GRR, LAS, IAD, & PHX

When It Began: 11:06 AM ET

Current Status:

• We have temporarily redirected all WSS traffic to ATL, which is confirmed to be working. In the meantime, our engineers will continue to work on a permanent resolution.

Next Steps:

• Users will need to completely close SNAPmobile Web and reopen it to ensure a new connection. If the problem persists, please clear your browser cache and test again. If, after clearing your cache, you still cannot connect, please submit a ticket to support@oit.co

Next Update: 2:06 PM ET