UCaaS Status Page - Call Quality Degradation for Inbound and Outbound calls through Bandwidth – Incident details

At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth causing choppiness on call audio.

When it began: 9:25am ET

Current Status: At this time, Bandwidth has declared the incident resolved. We have removed the reroute impacting outbound calls and tested to confirm inbound and outbound calls are successful.

Next Steps: A major incident report will be released within 48 business hours.

What is affected: At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth causing choppiness on call audio.

When it began: 9:25am ET

Current Status: While gathering details and examples from partners, Bandwidth updated their status page at 9:39am ET acknowledging call failures. At 9:58am ET, Bandwidth updated that they are observing expected inbound and outbound calls and monitoring.

We have temporarily rerouted outbound calls through another carrier to preserve outbound call quality. Outbound calls should be functioning as expected. Inbound calls through Bandwidth may continue to have degraded quality until the incident is resolved by them.

Next Steps: At this time, we are continuing to monitor inbound call quality, however, no further reports of choppiness or degraded quality have been made.

Next Update: 12:20pm ET