Affected
Major outage from 2:38 PM to 12:00 AM
Major outage from 2:38 PM to 12:00 AM
- MonitoringUTCMonitoringUTC
What Occurred: At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes were failing.
What was Affected: Inbound and Outbound faxes on the Native Fax platform are failing.
When it began: September 11th, 2026, at 10:21 AM ET
Current Status:
We have successfully identified and addressed the root cause for the fax failures.
At this time, we have restored service to the port server and are seeing both inbound and outbound faxes completing successfully.
We will continue to monitor and observe server stability for the next 24 hours.
Next Update: September 12th, 2026, at 1:45 PM ET
- UpdateUTCUpdateUTC
What Occurred: At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing.
What is Affected: Inbound and Outbound faxes on the Native Fax platform are failing.
When it began: September 11th, 2026, at 10:21 AM ET
Current Status: We are working with our vendor to restore fax, isolate the root cause, and restore services as quickly as possible.
Next Update: September 11th, 2026, at 1:45 PM ET
- UpdateUTCUpdateUTC
What Occurred: At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing.
What is Affected: Inbound and Outbound faxes on the Native Fax platform are failing.
When it began: September 11th, 2026, at 10:21 AM ET
Current Status: Inbound and outbound faxes began failing again at 11:39 AM ET. We are working to resolve this issue as quickly as possible.
Next Update: September 11th, 2026, at 12:45 PM ET
- UpdateUTCUpdateUTC
What Occurred: At approximately 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing.
What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.
When it began: September 11th, 2026, at 10:21 AM ET
Current Status: We have successfully restored service to the port server and are seeing both inbound and outbound faxes completing successfully. We will continue to run tests and monitor to ensure stability.
Next Update: September 11th, 2026, at 12:00 PM ET
- IdentifiedUTCIdentifiedUTC
What Occurred: At 10:21 AM ET on September 11th, 2026, we became aware that inbound and outbound faxes are failing.
What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.
When it began: September 11th, 2026 at 10:21 AM ET
Current Status: We identified the root cause as a failure of the fax port server and working to restore service.
Next Update: September 11th, 2026 at 11:30 AM ET