Notice history

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Operational

Jan 2026

Feb 2026

Mar 2026

Mar 2026

Urgent Core1-ATL Security Updates 3/27/26

Completed
March 27, 2026 at 8:00 AMUTC
Completed
March 27, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
March 27, 2026 at 6:00 AMUTC
In progress
March 27, 2026 at 6:00 AMUTC
Maintenance is now in progress
Planned
March 27, 2026 at 6:00 AMUTC
Planned
March 27, 2026 at 6:00 AMUTC
We will be performing urgent security updates on Core1-ATL on March 27th, 2026 at 2:00 am ET. There is no expected interruption of service during this time, but users may be logged out of the Manager Portal and SNAPmobile Web during the maintenance window.
We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Fax Server Maintenance 3/26/26

Completed
March 27, 2026 at 7:00 AMUTC
Completed
March 27, 2026 at 7:00 AMUTC
Maintenance has completed successfully
In progress
March 27, 2026 at 3:00 AMUTC
In progress
March 27, 2026 at 3:00 AMUTC
Maintenance is now in progress
Planned
March 27, 2026 at 3:00 AMUTC
Planned
March 27, 2026 at 3:00 AMUTC
We will be performing security maintenance on our fax server on March 26th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.
We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Resolved
March 03, 2026 at 4:42 PMUTC
Resolved
March 03, 2026 at 4:42 PMUTC
At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth causing choppiness on call audio.
When it began: 9:25am ET
Current Status: At this time, Bandwidth has declared the incident resolved. We have removed the reroute impacting outbound calls and tested to confirm inbound and outbound calls are successful.
Next Steps: A major incident report will be released within 48 business hours.
Update
March 03, 2026 at 4:23 PMUTC
Update
March 03, 2026 at 4:23 PMUTC
What is affected: At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth causing choppiness on call audio.
When it began: 9:25am ET
Current Status: While gathering details and examples from partners, Bandwidth updated their status page at 9:39am ET acknowledging call failures. At 9:58am ET, Bandwidth updated that they are observing expected inbound and outbound calls and monitoring.
We have temporarily rerouted outbound calls through another carrier to preserve outbound call quality. Outbound calls should be functioning as expected. Inbound calls through Bandwidth may continue to have degraded quality until the incident is resolved by them.
Next Steps: At this time, we are continuing to monitor inbound call quality, however, no further reports of choppiness or degraded quality have been made.
Next Update: 12:20pm ET
Monitoring
March 03, 2026 at 3:27 PMUTC
Monitoring
March 03, 2026 at 3:27 PMUTC
At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth, causing choppiness on call audio.
When it began: 9:25am ET
Current Status: While gathering details and examples from partners, Bandwidth updated their status page at 9:39am ET acknowledging call failures. At 9:58am ET, Bandwidth updated that they are observing expected inbound and outbound calls and are monitoring.
Next Steps: We have temporarily rerouted outbound calls through another carrier to preserve outbound call quality. Outbound calls should be functioning as expected. Inbound calls through Bandwidth may continue to have degraded quality until the incident is resolved by them.
Next Update: 11:20am ET

Feb 2026

Fax Server Maintenance 2/25/26

Completed
February 26, 2026 at 8:00 AMUTC
Completed
February 26, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
February 26, 2026 at 4:00 AMUTC
In progress
February 26, 2026 at 4:00 AMUTC
Maintenance is now in progress
Planned
February 26, 2026 at 4:00 AMUTC
Planned
February 26, 2026 at 4:00 AMUTC
We will be performing security maintenance on our fax server on February 25th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.
We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Jan 2026

Update
January 26, 2026 at 4:16 PMUTC
Update
January 26, 2026 at 4:16 PMUTC
The major incident report is now available: https://voipdocs.io/en_US/announcements/2026-01-21-connection-failures-on-outbound-calls
Resolved
January 22, 2026 at 3:14 PMUTC
Resolved
January 22, 2026 at 3:14 PMUTC
What Occurred: On 1/21/26, at 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services, resulting in outbound call failures.
What was Affected: Outbound Calling for DFW Region
When it Began: 01/21/2026, 10:20 AM ET
Current Status: Bandwidth declared the incident resolved yesterday at 7:22 PM ET. After 24 hours of monitoring and testing, we successfully routed all traffic back through Bandwidth and have confirmed all outbound calls are continuing to process as expected.
Next Steps:
- This incident is now considered resolved.
- The major incident report will be available within 48 business hours.
Next Update: N/A
Monitoring
January 21, 2026 at 3:54 PMUTC
Monitoring
January 21, 2026 at 3:54 PMUTC
What Occurred: At 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services leading to outbound call failures.
What is Affected: All Outbound Calling
When it Began: 01/21/2026, 10:20 AM ET
Current Status: As of 10:34 AM ET, outbound calls have been rerouted through a different carrier and are now going through successfully.
Next Steps: The major incident report will be available within 48 business hours.
Next Update: 01/22/2026, 10:30 AM ET
We appreciate your patience throughout this process. If you need support, please contact support@oit.co. For more real time status updates as well as discussion, please join our Discord (Not official support).

Fax Server Maintenance 1/14/26

Completed
January 15, 2026 at 8:00 AMUTC
Completed
January 15, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
January 15, 2026 at 4:00 AMUTC
In progress
January 15, 2026 at 4:00 AMUTC
Maintenance is now in progress
Planned
January 15, 2026 at 4:00 AMUTC
Planned
January 15, 2026 at 4:00 AMUTC
We will be performing security maintenance on our fax server and firewall on January 14th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.
We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Manager Portal Pro V4.0.0 Upgrade 01/10/26

Completed
January 10, 2026 at 7:00 PMUTC
Completed
January 10, 2026 at 7:00 PMUTC
Maintenance has completed successfully
In progress
January 10, 2026 at 3:00 PMUTC
In progress
January 10, 2026 at 3:00 PMUTC
Maintenance is now in progress
Planned
January 10, 2026 at 3:00 PMUTC
Planned
January 10, 2026 at 3:00 PMUTC
To improve platform performance and reliability, we will be upgrading Manager Portal Pro (MPP) to version 4.0.0 on January 10th, 2026, at 10:00 am ET.
No service downtime is expected during this maintenance window. However, you may need to log out of the Manager Portal and log back in once the upgrade is complete.
Please Note: Following this upgrade, webhook integrations (URL Call Pop) and Manager Portal Pro (MPP) features will use a new static IP address: 52.20.230.43
If you filter inbound traffic by source IP (such as via firewall or WAF rules), please ensure this new IP address is added to your allowlist prior to the maintenance window.
We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Jan 2026 to Mar 2026

UCaaS Status Page - Notice history

All systems operational

Notice history

Mar 2026

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Jan 2026