UCaaS Status Page - 4/14/2025 Call Recording Failure – Incident details

Current Status:

• This incident is considered Resolved

• After testing and confirmation, all call recordings on GRR & LAS are now available, and call recordings on ATL are available except between 4/14 2 AM and 4/15 3:30 AM ET.

• If a specific call is needed from this time period, you can submit a ticket to support@oit.co within the next 6 calendar days and we can pull that call recording from voipmonitor for you.

Next Steps:

• Major Incident Report will be available within 48 hours.

Next Update: N/A

Update: Monitoring: 4/14/25 Call Recording Failure

What Is Affected: Call Recording availability across affected tenants

When It Began: 2:00 AM, April 14, 2025, ET

Current Status:

• As of 2:45 AM ET on April 15th, call recordings for calls on ATL placed after tonight's maintenance window are showing in the Manager Portal.  

Next Steps:

• Call recordings for calls on ATL placed throughout the duration of the incident (2 AM ET on April 14th through 1 AM ET on April 15th) can be retrieved by submitting a support ticket to support@oit.co.

• We will continue to monitor for the next 48 hours to ensure call recording functionality remains stable.

Next Update: 9 AM ET, April 16th, 2025

Offline Services:

• None

Degraded Services:

• None

Operational Services:

• Inbound Calling – ATL 

• Outbound Calling - ATL 

• Inbound Calling – GRR 

• Outbound Calling - GRR  

• Inbound Calling – LAS 

• Outbound Calling - LAS 

• API 

• Fax 

• Messaging 

• Teammate Connector

• Mobile X

• Mobile Apps 

• Integrations 

We appreciate your patience throughout this process. If you need support, please contact support@oit.co. For more real time status updates as well as discussion please join our Discord (Not official support)

We will be performing emergency maintenance on our ATL server on April 15th, at 1:00 AM ET, to resolve the call recording failures on ATL.

During this time, there will be a brief window where calls and device registration will be rerouted to alternate servers.

Maintenance Start: 1:00 AM ET, April 15th, 2025

Estimated Time to Complete: 4:00 AM ET, April 15th, 2025 (3 Hours)

Offline Services

Inbound Calling – ATL

Outbound Calling -ATL

Degraded Services

None

Operational Services

Inbound Calling – GRR

Outbound Calling -GRR

Inbound Calling – LAS

Outbound Calling - LAS

API

Fax

Messaging

Teammate Connector

Mobile X

Mobile Apps

Integrations

We appreciate your patience throughout this process. For additional support, please contact support@oit.co.

Current Status:

-Call recordings are available for LAS and GRR.

-This includes past, current, and future call recordings, including recordings that took place during the incident timeline.

Next Steps:

-We continue to troubleshoot ATL with vendor support. Call recordings are still unavailable for past, active, and future recordings on ATL at this time.

-Partners do not need to take action

Next Update: 5:30 PM, April 14, 2025, ET

Current Status:

-Call recordings are available for LAS and GRR.

-This includes past, current, and future call recordings, including recordings that took place during the incident timeline.

Next Steps:

-We continue to troubleshoot ATL with the help of our vendors. Call recordings are still unavailable for past, active, and future recordings on ATL at this time.

-Partners do not need to take action

Next Update: 4:30 PM, April 14, 2025, ET

Current Status:

• Call recordings are available for LAS and GRR.

• This includes past, current and future call recordings, and recordings that took place during the incident timeline.

Next Steps:

• We are still investigating ATL call recordings. ATL recordings are still unavailable at this time, including active/future call recordings.

• Partners do not need to take action at this time

Next Update: 3:30 PM, April 14, 2025, ET

Current Status:

• Call recordings are now available for LAS and GRR.

• This includes past, current and future call recordings, and recordings that took place during the incident timeline.

Next Steps:

• We are still investigating, as ATL call recordings are still unavailable at this time. Call recordings for ATL are not accessible, this includes active/future call recordings.

• Partners do not need to take action at this time

Next Update: 2:30 PM, April 14, 2025, ET

Current Status: We've engaged vendor support to develop a short-term solution while we determine the root cause.

Next Steps:

• Partners do not need to take action at this time

• We will provide an update for the next steps once the root cause is identified or a workaround is available

Next Update: 1:30 PM, April 14, 2025, ET