Websocket Connection Failure on GRR and LAS

Updates

Resolved
April 23, 2025 at 2:48 PM
Resolved
April 23, 2025 at 2:48 PM
What was Affected: All SNAPmobile Web Connections on GRR & LAS
When It Began: 7:42AM ET
Current Status:
- This incident is considered Resolved
- Our vendor resolved an SSL issue with the affected FQDNs
Next Steps:
- Major Incident Report will be available within 48 hours.
Next Update: N/A
Offline Services: N/A
Degraded Services: N/A
Update
April 23, 2025 at 1:50 PM
Update
April 23, 2025 at 1:50 PM
What Is Affected: All SNAPmobile Web Connections on GRR & LAS
When It Began: 7:42AM ET
Current Status:
- The attempted resolution did not resolve the connections. We are working with our vendor and investigating further.
Next Steps:
- If web phone connectivity is vital and it is not failing over, please input a support case by emailing support@oit.co, and a technician can reroute your connections to ATL temporarily
Next Update: 10:45AM ET
Offline Services:
- SNAPmobile Web Connections on LAS & GRR
Degraded Services:
- None
Investigating
April 23, 2025 at 12:48 PM
Investigating
April 23, 2025 at 12:48 PM
What Occurred: At 7:42AM ET we were alerted by our monitoring tools that WSS connections on GRR & LAS were failing. SNAPmobile Web uses WSS for the SIP connection. We were able to confirm this within 15 minutes of the alert and identify a possible cause thereafter.
What Is Affected: All SNAPmobile Web Connections on GRR & LAS
When It Began: 7:42AM ET
Current Status:
- We have identified a potential cause for this, and are awaiting vendor confirmation to implement a fix.
Next Steps:
- No next steps for partners
Next Update: 9:45AM ET
Offline Services:
- SNAPmobile Web Connections on LAS & GRR
Degraded Services:
- None

UCaaS Status Page - Websocket Connection Failure on GRR and LAS – Incident details

All systems operational