UCaaS Status Page - TCR Campaign Management Services Currently Unavailable – Incident details

All systems operational

TCR Campaign Management Services Currently Unavailable

Resolved
Partial outage 50 %
Started 3 months agoLasted about 3 hours

Affected

Third Party Services

Partial outage from 3:13 PM to 6:30 PM

TCR - The Campaign Registry

Partial outage from 3:13 PM to 6:30 PM

Updates
  • Resolved
    Resolved

    This incident is now considered resolved. We will continue to monitor for the next 24 hours.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

  • Update
    Update
    **What Occurred:** We are currently experiencing a service disruption affecting The Campaign Registry (TCR) platform. This impacts the ability to create new 10DLC campaigns, register new brands, or edit existing campaigns. **Who is Affected:** All partners and clients who need to create new TCR/10DLC campaigns, register new brands, or modify existing campaign configurations. **When It Began:** 9:31 AM ET, 8-21-25 **Current Status:** * TCR has confirmed a platform-wide issue affecting campaign management functions * OIT is actively working with TCR support to monitor the situation * No updates have been provided by TCR at this time * You can follow along for live updates from TCR at [Campaign Registry Status](https://status.campaignregistry.com/#) **Workarounds:** There are no workarounds available for campaign creation or editing at this time. Please plan accordingly for any urgent campaign needs. **Next Steps:** * We recommend postponing any planned campaign creation or modifications until service is restored * OIT will continue monitoring the situation and provide updates as information becomes available **Next Update:** 3:15 PM ET, 8-21-25
  • Identified
    Identified

    What Occurred: We are currently experiencing a service disruption affecting The Campaign Registry (TCR) platform. This impacts the ability to create new 10DLC campaigns, register new brands, or edit existing campaigns.

    Who is Affected: All partners and clients who need to create new TCR/10DLC campaigns, register new brands, or modify existing campaign configurations.

    When It Began: 9:31 AM ET, 8-21-25

    Current Status:

    • TCR has confirmed a platform-wide issue affecting campaign management functions

    • OIT is actively working with TCR support to monitor the situation

    • No estimated time of resolution has been provided at this time

    Workarounds: There are no workarounds available for campaign creation or editing at this time. Please plan accordingly for any urgent campaign needs.

    Next Steps:

    • We recommend postponing any planned campaign creation or modifications until service is restored

    • OIT will continue monitoring the situation and provide updates as information becomes available

    Next Update: We will provide an update within 1 hour or when new information becomes available

    Offline Services:

    • TCR Campaign Creation

    • TCR Brand Registration

    • TCR Campaign Editing/Modifications

    Degraded Services:

    • None

    Operational Services:

    • SMS/MMS message sending and receiving (all existing campaigns continue to function normally)

    • All other messaging services

    • All voice services

    • All portal services

    Important Note: This outage does NOT affect your ability to send or receive messages. All existing registered campaigns continue to operate normally.

    We appreciate your patience throughout this process. If you need support, please contact support@oit.co. For more real-time status updates as well as discussion please join our Discord.