UCaaS Status Page - Inbound CNAM Lookup Intermittently Not Returning Correct CID – Incident details

What Occurred: We have identified that the upstream CNAM database provider is intermittently providing incorrect Caller ID Name information after performing a CNAM dip.
Who is Affected: All partners and clients.
When It Began: 9:30 AM ET, 9-15-25
Current Status: 

• This is considered Resolved.

• Bandwidth has informed us that after working with their upstream CNAM database provider they were able to correct the inbound CNAM discrepancies. 

• We have confirmed we are seeing proper inbound CNAM at this time. 

Next Steps: 

• If you continue to experience incorrect inbound CNAM, Bandwidth has requested that any new incorrect inbound CNAM lookups be provided to them.

• If you have any examples please email support@oit.co and provide the caller number, called number, date and time along with the caller ID that was displayed and what it should have been. 

Next Update: N/A

What Occurred: We have identified that the upstream CNAM database provider is intermittently providing incorrect Caller ID Name information after performing a CNAM dip.

Who is Affected: All partners and clients.

When It Began: 9:30 AM ET, 9/15/2025

Current Status: Bandwidth has internally escalated this with their engineers as well as with their new upstream CNAM DB provider.

Workarounds: There are no known workarounds at this time.

Next Steps: Bandwidth has requested that any new incorrect inbound CNAM lookups be provided to them. If you have any examples, please email support@oit.co and provide the caller number, called number, date and time, along with the caller ID that was displayed and what it should have been.

Next Update: We will provide an update when new information becomes available.

We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.