Significant Connection Delays on Outbound Calls
Affected
Operational from 3:54 PM to 3:14 PM
Operational from 3:54 PM to 3:14 PM
Operational from 3:54 PM to 3:14 PM
- Update · UTC
The major incident report is now available: https://voipdocs.io/en_US/announcements/2026-01-21-connection-failures-on-outbound-calls
- Resolved · UTC
What Occurred: On 1/21/26, at 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services, resulting in outbound call failures.
What was Affected: Outbound Calling for DFW Region
When it Began: 01/21/2026, 10:20 AM ET
Current Status: Bandwidth declared the incident resolved yesterday at 7:22 PM ET. After 24 hours of monitoring and testing, we successfully routed all traffic back through Bandwidth and have confirmed all outbound calls are continuing to process as expected.
Next Steps:
This incident is now considered resolved.
The major incident report will be available within 48 business hours.
Next Update: N/A
- Monitoring · UTC
What Occurred: At 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services leading to outbound call failures.
What is Affected: All Outbound Calling
When it Began: 01/21/2026, 10:20 AM ET
Current Status: As of 10:34 AM ET, outbound calls have been rerouted through a different carrier and are now going through successfully.
Next Steps: The major incident report will be available within 48 business hours.
Next Update: 01/22/2026, 10:30 AM ET
We appreciate your patience throughout this process. If you need support, please contact support@oit.co. For more real time status updates as well as discussion, please join our Discord (Not official support).