UCaaS Status Page - Status Page

What Occurred: At approximately 4:47 PM ET on August 19th, 2026, we became aware that inbound and outbound faxes are failing.

What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.

When it began: August 19th, 2026, at 3:21 PM ET

Current Status: We have successfully restored service to the port server and are seeing both inbound and outbound faxes completing successfully. We will continue to run tests and monitor to ensure stability.

Next Update: August 21st, 2026, at 5 PM ET

Identified

What Occurred: At approximately 4:47 PM ET on August 19th, 2026, we became aware that inbound and outbound faxes were failing.

What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.

When it began: August 19th, 2026, at 3:21 PM ET

Current Status:

• We identified the root cause as a failure of the fax port server and restored service at 6:00 PM ET on August 19th, 2026.

• At 3:51 PM ET, on August 20th, 2026, the port server service crashed again, and inbound/outbound faxes began to fail.

• At 4:46 PM ET, on August 20th, 2026, the port server service was restored.

• At 6:56 PM ET, on August 20th, 2026, the port server service crashed again, and inbound/outbound faxes began to fail.

• We're continuing to work on bringing the port server service back online, alongside the vendor's engineers. Further updates to follow as they're available.

Next Update: August 20th, 2026, at 10:30 pm ET

Identified

What Occurred: At approximately 4:47 PM ET on August 19th, 2026, we became aware that inbound and outbound faxes were failing.

What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.

When it began: August 19th, 2026, at 3:21 PM ET

Current Status:

• We identified the root cause as a failure of the fax port server and restored service at 6:00 PM ET on August 19th, 2026.

• At 3:51 PM ET, on August 20th, 2026, the port server service crashed again, and inbound/outbound faxes began to fail.

• At 4:46 PM ET, on August 20th, 2026, the port server service was restored.

• At 6:56 PM ET, on August 20th, 2026, the port server service crashed again, and inbound/outbound faxes began to fail.

• We are actively working to restore service and will provide further details as they become available.

Next Update: August 20th, 2026, at 8:45 pm ET

What Occurred: At approximately 4:47 PM ET on August 19th, 2026, we became aware that inbound and outbound faxes were failing.

What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.

When it began: August 19th, 2026, at 3:21 PM ET

Current Status:

• We identified the root cause as a failure of the fax port server and restored service at 6:00 PM ET on August 19th, 2026.

• At 3:51 PM ET, on August 20th, 2026, the port server service crashed again, and inbound/outbound faxes began to fail.

• As of 4:35 PM ET, we have successfully restored service to the port server and are seeing both inbound and outbound faxes completing successfully. We will continue to run tests and monitor to ensure stability.

Next Update: August 21st, 2026, at 4:15 pm ET

What Occurred: At approximately 4:47 PM ET on August 19th, 2026, we became aware that inbound and outbound faxes were failing.

What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.

When it began: August 19th, 2026, at 3:21 PM ET

Current Status:

• We identified the root cause as a failure of the fax port server and restored service at 6:00 PM ET on August 19th, 2026.

• At 3:51 PM ET on August 20th, 2026, the port server service crashed again, and inbound/outbound faxes began to fail.

• We are actively working to restore service and will provide further details as they become available.

Next Update: August 20th, 2026, at 5:15 pm ET

What Occurred: At approximately 4:47 PM ET on August 19th, 2026, we became aware that inbound and outbound faxes are failing.

What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.

When it began: August 19th, 2026, at 3:21 PM ET

Current Status: We have successfully restored service to the port server and are seeing both inbound and outbound faxes completing successfully. We will continue to run tests and monitor to ensure stability.

Next Update: August 20th, 2026, at 3:30 pm ET