UCaaS Status Page - Status Page

What Occurred: Inbound and outbound faxes failing (Investigation)

What is Affected: Native Fax

When It Began:

• Initial reports at 5:37 PM ET on 6/10/2026

• New reports at 12 PM ET on 6/11/2026

Current Status:

• Successful patch applied last night at 11:35 PM ET

• New reports of failing began around 12:00 PM ET

• We are engaged with the vendor again to determine cause and resolution

Next Steps:

• Monitor for updates

• We are investigating potential workarounds

Next Update: 2:30 PM ET

Offline Services:

• NativeFax

What Occurred: Inbound and outbound faxes failing

What Is Affected: Native Fax

When It Began: Initial reports on June 10th, 2026 at 5:37 PM ET*

Current Status:

• Update was successfully applied and all services restored as of June 10th, 2026, at 11:29 PM ET.

• 24 hours of monitoring showed no additional failures.

Next Steps:

• We will continue to monitor for the next 24 hours.

• A Major Incident Report will be released within 72 hours.

What Occurred: Inbound and outbound faxes failing

What Is Affected: Native Fax

When It Began: Initial reports at 5:37 PM ET*

Current Status:

• We are working directly with the fax vendor's engineers and are currently applying a potential fix.

• Faxes attempted to be sent or received since 5:37 PM ET will not be processed by the fax server and will not be  recoverable

• We have identified the source of the outage. The software the manages our fax connections crashed. We will continue to identify the RCA

• Initial patch was unsuccessful. We are working with the vendor on alternate solutions

• Engineering has cleared the blockers that were preventing the update from running.

• Update installation has resumed

• Update has been applied successfully

• This Incident is considered RESOLVED: All services restored as of 11:29 PM ET

Next Steps:

• We will continue to monitor for the next 48 hours.

• Updates to be provided every 24 hours at most

• A Major Incident Report will be released within 72 hours

Next Update: 11:00 AM ET

What Is Affected: Native Fax

When It Began: Initial reports at 5:37 PM ET*

Current Status:

• We are working directly with the fax vendor's engineers and are currently applying a potential fix.

• Faxes attempted to be sent or received since 5:37 PM ET will not be processed by the fax server and will not be  recoverable

• We have identified the source of the outage. The software the manages our fax connections crashed. We will continue to identify the RCA

• Initial patch was unsuccessful. We are working with the vendor on alternate solutions

• Engineering has cleared the blockers that were preventing the update from running.

• Update installation has resumed

Next Steps:

• Hold while we work with the vendor

Next Update: 11:30 PM ET

What Occurred: Inbound and Outbound faxes Failing

What Is Affected: Native Fax

When It Began: Initial reports at 5:37 PM ET*

Current Status:

• We are working directly with the fax vendor's engineers and are currently applying a potential fix.

• Faxes attempted to be sent or received since 5:37 PM ET will not be processed by the fax server and will not be recoverable

• We have identified the source of the outage. The software that manages our fax connections crashed. We will continue to identify the RCA

• The initial patch was unsuccessful. We are working with the vendor on alternate solutions

Next Steps:

• Hold while we work with the vendor

Next Update: 10:30 PM ET

What Is Affected: Native Fax

When It Began: Initial reports at 5:37 PM ET*

Current Status:

• We are working directly with the fax vendor's engineers and are currently applying a potential fix.

• Faxes attempted to be sent or received since 5:37 PM ET will not be processed by the fax server and will not be recoverable

• We have identified the source of the outage. The software that manages our fax connections crashed. We will continue to identify the RCA

• The vendor patch is still being applied

Next Steps:

• Hold while we work with the vendor

Next Update: 9:30 PM ET

What Is Affected: Native Fax

When It Began: Initial reports at 5:37 PM ET*

Current Status:

• We are working directly with the fax vendor's engineers and are currently applying a potential fix.

• Faxes attempted to be sent or received since 5:37 PM ET will not be processed by the fax server and will not be recoverable

• We have identified the source of the outage. The software that manages our fax connections crashed. We will continue to identify the RCA

• The vendor patch is still being applied

Next Steps:

• Hold while we work with the vendor

Next Update: 9:30 PM ET

What Occurred: At approximately 6:00 PM ET on June 10, 2026, we became aware that inbound and outbound faxes are failing. 

What Is Affected: Inbound and Outbound faxes on the NativeFax platform are failing. 

When It began: June 10th, 2026, at 6:00 PM ET

Current Status: We have identified the root cause as a failure of the fax port server. We continue to work with the vendor to properly establish sessions. 

Next Update: 8:30 PM ET