UCaaS Status Page - CloudieConnect Servers Failing to Register – Incident details

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CloudieConnect Servers Failing to Register

ResolvedMajor outage1 hour 3 minutes

Affected

Portals and Services

Major outage from 1:16 PM to 2:20 PM

CloudieConnect

Major outage from 1:16 PM to 2:20 PM

  • PostmortemUTC

    This incident is considered resolved, and the Major Incident Report (MIR) is now available.

  • UpdateUTC

    What Occurred: At approximately 8:30 AM ET on June 3, 2025, we became aware that the IPs associated with the CloudieConnect services became unassociated with the registration servers.

    What Was Affected: CloudieConnect desktop and mobile apps were unable to register for both branded and unbranded apps.

    When It began: June 3rd, 2026, at 8:30 AM ET

    Current Status: Following 24 hours of monitoring, the issue has been fully resolved with no further concerns identified.

    A Major Incident Report (MIR) will be issued within 24 business hours.

  • ResolvedUTC

    What was Affected: CloudieConnect desktop and mobile apps were unable to register for both branded and unbranded apps.

    When It began: June 3rd, 2026, at 8:30 AM ET

    Current Status: At this time, the IP addresses have been successfully reassociated, and we have confirmed both the mobile and desktop apps are working as expected.

    Next Steps:

    • If CloudieConnect continues to show unregistered, or if users are unable to answer calls or experience one-way/no audio, please log out and log back in. If the issue persists after logging back in, please submit a support ticket so our team may assist further.

    • We will continue monitoring for the next 24 hours.

    • A Major Incident Report (MIR) will be issued within 48 business hours.

    Next Update: June 4th, 2026, at 10:00 AM ET

  • InvestigatingUTC

    What Occurred: At approximately 8:30 AM, June 3, 2026, we became aware that the IPs associated with the CloudieConnect services became unassociated with the registration servers.

    What is Affected: CloudieConnect desktop and mobile apps are unable to register for both branded and unbranded apps.

    When It began: June 3rd, 2026, at 8:30 AM ET

    Current Status: We are working to reassociate the affected IPs as quickly as possible.

    Next Steps: Clients may use SNAPmobile or SNAPmobile Web as a temporary workaround until the problem is resolved.

    Next Update: June 3rd, 2026, at 10:30 AM ET