Inbound and Outbound NativeFax Failures - Incident details - UCaaS Status Page - Status

Inbound and Outbound NativeFax Failures

Monitoring

Major outage

Started about 21 hours agoAugust 19, 20269:14 PMUTC

Affected

Core Services

Native Fax

Updates

Monitoring
August 19, 2026 at 9:57 PMUTC
Monitoring
August 19, 2026 at 9:57 PMUTC
What Occurred: At approximately 4:47 PM ET on August 19th, 2026, we became aware that inbound and outbound faxes are failing.
What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.
When it began: August 19th, 2026, at 3:21 PM ET
Current Status: We have successfully restored service to the port server and are seeing both inbound and outbound faxes completing successfully. We will continue to run tests and monitor to ensure stability.
Next Update: August 20th, 2026, at 3:30 pm ET
Identified
August 19, 2026 at 9:14 PMUTC
Identified
August 19, 2026 at 9:14 PMUTC
What Occurred: At approximately 4:47 PM ET on August 19th, 2026, we became aware that inbound and outbound faxes are failing.
What is Affected: Inbound and Outbound faxes on the NativeFax platform are failing.
When it began: August 19th, 2026, at 3:21 PM ET
Current Status: We have identified the root cause, a failure of the fax port server, and are currently working to restore service.
Next Update: August 19th, 2026 at 6:00pm ET