UCaaS Status Page - Notice history

All systems operational

100% - uptime

Ashburn (IAD) Voice - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Atlanta (ATL) Voice - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Phoenix (PHX) Voice - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Messaging (SMS/MMS) - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Native Fax - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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100% - uptime

API - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
Apr 2026
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Call Recording (IAD) - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Call Recording (PHX) - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Call Recording (ATL) - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Device Provisioning (NDP) - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Manager Portal - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Manager Portal Pro - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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May 2026

SNAPmobile - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
Apr 2026
May 2026

SNAPmobile Web - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
Apr 2026
May 2026

VoIPMonitor (QoS) - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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May 2026

CloudieConnect - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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CloudieAI - Operational

100% - uptime
Mar 2026 · 100.00%Apr · 100.00%May · 100.00%

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Mar 2026
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Notice history

May 2026

No notices reported this month

Apr 2026

Urgent IAD Maintenance 4/30/26
  • Completed
    April 30, 2026 at 1:30 PM
    Completed
    April 30, 2026 at 1:30 PM
    Maintenance has completed successfully
  • In progress
    April 30, 2026 at 11:30 AM
    In progress
    April 30, 2026 at 11:30 AM
    Maintenance is now in progress
  • Planned
    April 30, 2026 at 11:30 AM
    Planned
    April 30, 2026 at 11:30 AM

    On April 30th, 2026 at 7:30 AM ET, Oracle will be performing emergency maintenance on the underlying infrastructure that hosts our IAD core. During maintenance, devices and portal servers on IAD will move to other cores, so no interruption of service is expected.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Loss Of Registration and Dropped Calls PHX
  • Resolved
    Resolved

    What Occurred: On April 15th, 2026 at 1:26 PM ET, our monitoring tools notified us of failed HTTPS and SIP health on our core2-phx.ucaas.network core. This resulted in devices re-registering to other cores and all active calls on PHX dropping.

    What Is Affected: Inbound/Outbound calling, and device registration on PHX.

    When It began: April 15th, 2026 at 1:26 PM ET

    Current Status: After working with upstream vendor support, we've determined that this was caused by a component of PHX's underlying infrastructure experiencing a failure, causing the hypervisor that hosts PHX to enter an unhealthy state. To mitigate the impact, a reboot migration was performed to move PHX onto healthy infrastructure. PHX has remained stable since this reboot.

    Next Steps: This incident is now considered resolved. The major incident report will be available within the next 3 business days.

    We appreciate your patience throughout this process. If you need support, please contact support@oit.co. For more real time status updates as well as discussion please join our Discord (Not official support).

  • Monitoring
    Monitoring

    What Occurred: At 1:26 PM ET, our monitoring tools notified us of failed HTTPS and SIP health on our core2-phx.ucaas.network core. This resulted in devices re-registering to other cores and all active calls on PHX dropping.

    What Is Affected: Inbound/Outbound calling, and device registration on PHX.

    When It began: April 15th, 2026 at 1:26 PM ET

    Current Status: As of 1:29 PM ET, systems have stabilized, and have since remained operational.

    Next Steps: We're currently investigating the root cause with upstream vendor support.

    Next Update: April 16th, 2026 at 3:30 PM ET

    We appreciate your patience throughout this process. If you need support, please contact support@oit.co. For more real time status updates as well as discussion please join our Discord (Not official support).

Urgent PHX Maintenance 4/8/26
  • Completed
    April 09, 2026 at 3:04 AM
    Completed
    April 09, 2026 at 3:04 AM
    Maintenance has completed successfully
  • In progress
    April 09, 2026 at 12:30 AM
    In progress
    April 09, 2026 at 12:30 AM
    Maintenance is now in progress
  • Planned
    April 09, 2026 at 12:30 AM
    Planned
    April 09, 2026 at 12:30 AM

    On April 8th, 2026, at 8:30 PM ET, Oracle will be performing emergency maintenance on the underlying infrastructure that hosts our PHX core. During maintenance, devices and portal servers on PHX will move to other cores, so no interruption of service is expected.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Mar 2026

Urgent Core1-ATL Security Updates 3/27/26
  • Completed
    March 27, 2026 at 8:00 AM
    Completed
    March 27, 2026 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    March 27, 2026 at 6:00 AM
    In progress
    March 27, 2026 at 6:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2026 at 6:00 AM
    Planned
    March 27, 2026 at 6:00 AM

    We will be performing urgent security updates on Core1-ATL on March 27th, 2026 at 2:00 am ET. There is no expected interruption of service during this time, but users may be logged out of the Manager Portal and SNAPmobile Web during the maintenance window.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Fax Server Maintenance 3/26/26
  • Completed
    March 27, 2026 at 7:00 AM
    Completed
    March 27, 2026 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    March 27, 2026 at 3:00 AM
    In progress
    March 27, 2026 at 3:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2026 at 3:00 AM
    Planned
    March 27, 2026 at 3:00 AM

    We will be performing security maintenance on our fax server on March 26th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Call Quality Degradation for Inbound and Outbound calls through Bandwidth
  • Resolved
    Resolved

    At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth causing choppiness on call audio.

    When it began: 9:25am ET

    Current Status: At this time, Bandwidth has declared the incident resolved. We have removed the reroute impacting outbound calls and tested to confirm inbound and outbound calls are successful.

    Next Steps: A major incident report will be released within 48 business hours.

  • Update
    Update

    What is affected: At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth causing choppiness on call audio.

    When it began: 9:25am ET

    Current Status: While gathering details and examples from partners, Bandwidth updated their status page at 9:39am ET acknowledging call failures. At 9:58am ET, Bandwidth updated that they are observing expected inbound and outbound calls and monitoring.

    We have temporarily rerouted outbound calls through another carrier to preserve outbound call quality. Outbound calls should be functioning as expected. Inbound calls through Bandwidth may continue to have degraded quality until the incident is resolved by them.

    Next Steps: At this time, we are continuing to monitor inbound call quality, however, no further reports of choppiness or degraded quality have been made.

    Next Update: 12:20pm ET

  • Monitoring
    Monitoring

    At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth, causing choppiness on call audio.

    When it began: 9:25am ET

    Current Status: While gathering details and examples from partners, Bandwidth updated their status page at 9:39am ET acknowledging call failures. At 9:58am ET, Bandwidth updated that they are observing expected inbound and outbound calls and are monitoring.

    Next Steps: We have temporarily rerouted outbound calls through another carrier to preserve outbound call quality. Outbound calls should be functioning as expected. Inbound calls through Bandwidth may continue to have degraded quality until the incident is resolved by them.

    Next Update: 11:20am ET

Mar 2026 to May 2026

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