UCaaS Status Page - Notice history

On December 12th, 2025, starting at 12:30 AM ET, OIT will be upgrading the resiliency of the servers that power our CloudieConnect mobile and desktop apps. This upgrade finalizes our High Availability (HA) infrastructure, providing a solid foundation for enhanced reliability and seamless failover protection.

During the upgrade, CloudieConnect users may experience a brief service degradation lasting approximately 30 minutes as the HA server is activated and integrated. Device registration, inbound/outbound calling, and messaging may be temporarily impacted during this time.

All other voice and portal services will continue to operate normally.

DNS updates for api.ucaasnetwork.com will be applied on December 11th, 2025 at 8:00 PM ET. The changes are to improve redundancy and speed of call responses for the API services. There is no expected downtime from this DNS change. There will also be no downtime for voice or portal services.

As a reminder, please review your scripts for any IP filtering and ensure you are allowing traffic to and from all of our IPs. The full list can be found here: https://voipdocs.io/faqs/ip-addresses-ports

We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

OITVOIP will be performing unscheduled platform maintenance to deploy system improvements and enhancements for Manager Portal Pro (MPP) on November 13th, 2025 at 10:30 AM ET. This is not for core services, and includes things like TCR, call pop, and other integrations.

This release delivers multiple feature updates, security hardening, and performance improvements. All changes are backward compatible and require no action from existing integrations or API consumers.

HIGHLIGHTS 

• CloudieAI billing integration for sentiment and transcription usage

• Major security hardening across API and database access

• Faster API responses for integrations, reporting, and analytics

• Improved stability of nightly reporting and billing jobs

FEATURES & ENHANCEMENTS

Advanced Call Recording Controls

• Added UI-configurable controls to enable or disable advanced call recording features.

• Centralized recording configuration management for easier administration.

CloudieAI Billing Integration

• New billing endpoints for sentiment analysis and call transcription usage.

• Usage metrics are now included in nightly count operations.

• Automatic usage data collection for CloudieAI-related services.

• Improved database connection management when communicating with the external CloudieAI billing database.

React Upgrades

• Completed migration of key frontend components

SECURITY IMPROVEMENTS

Hardened Security

• Completed a security review across the backend API.

• Hardened high-risk areas including authentication, reporting, integrations, CSP registry, user management, and webhooks.

• No changes to expected API behavior; existing integrations continue to work as before.

API Authentication & Access Control

• Implemented a dual-token authentication model supporting both JWT and OAuth-based tokens.

• Added token caching strategies to reduce authentication overhead.

PERFORMANCE & STABILITY

API Response Time Optimization

• Parallelized independent asynchronous operations across multiple controllers (integrations, reporting, analytics, call handlers, phone numbers).

• Refactored legacy promise chains to modern async/await patterns.

• Improved integrations response time by roughly 25–30%.

• Similar performance improvements are expected on call history, phone number management, and analytics endpoints.

• Tuned database connection pooling and query execution for more consistent performance.

Nightly Processing & Reporting

• Resolved an issue that could cause nightly processing jobs to fail under certain configuration conditions.

• Added additional safeguards to prevent failures caused by incomplete or inconsistent configuration data.

Configuration & Runtime Stability

• Updated service endpoint configuration handling to ensure more consistent authentication behavior.

• Refined connection management and database usage patterns to reduce runtime errors and improve overall system stability.

We do not anticipate any service interruptions during this maintenance window. All systems are expected to remain fully operational throughout the deployment. If you need additional support, please contact support@oit.co.