UCaaS Status Page - Notice history

All systems operational

100% - uptime

Ashburn (IAD) Voice - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Atlanta (ATL) Voice - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Phoenix (PHX) Voice - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Messaging (SMS/MMS) - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Native Fax - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026
100% - uptime

API - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Call Recording (IAD) - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Call Recording (PHX) - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Call Recording (ATL) - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Device Provisioning (NDP) - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Manager Portal - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Manager Portal Pro - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

SNAPmobile - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

SNAPmobile Web - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

VoIPMonitor (QoS) - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

CloudieConnect - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

CloudieAI - Operational

100% - uptime
Jan 2026 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 2026
Feb 2026
Mar 2026

Notice history

Mar 2026

Call Quality Degradation for Inbound and Outbound calls through Bandwidth
  • Resolved
    Resolved

    At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth causing choppiness on call audio.

    When it began: 9:25am ET

    Current Status: At this time, Bandwidth has declared the incident resolved. We have removed the reroute impacting outbound calls and tested to confirm inbound and outbound calls are successful.

    Next Steps: A major incident report will be released within 48 business hours.

  • Update
    Update

    What is affected: At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth causing choppiness on call audio.

    When it began: 9:25am ET

    Current Status: While gathering details and examples from partners, Bandwidth updated their status page at 9:39am ET acknowledging call failures. At 9:58am ET, Bandwidth updated that they are observing expected inbound and outbound calls and monitoring.

    We have temporarily rerouted outbound calls through another carrier to preserve outbound call quality. Outbound calls should be functioning as expected. Inbound calls through Bandwidth may continue to have degraded quality until the incident is resolved by them.

    Next Steps: At this time, we are continuing to monitor inbound call quality, however, no further reports of choppiness or degraded quality have been made.

    Next Update: 12:20pm ET

  • Monitoring
    Monitoring

    At approximately 9:25am ET, we became aware of inbound and outbound call quality concerns through our carrier Bandwidth, causing choppiness on call audio.

    When it began: 9:25am ET

    Current Status: While gathering details and examples from partners, Bandwidth updated their status page at 9:39am ET acknowledging call failures. At 9:58am ET, Bandwidth updated that they are observing expected inbound and outbound calls and are monitoring.

    Next Steps: We have temporarily rerouted outbound calls through another carrier to preserve outbound call quality. Outbound calls should be functioning as expected. Inbound calls through Bandwidth may continue to have degraded quality until the incident is resolved by them.

    Next Update: 11:20am ET

Feb 2026

Fax Server Maintenance 2/25/26
  • Completed
    February 26, 2026 at 8:00 AM
    Completed
    February 26, 2026 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    February 26, 2026 at 4:00 AM
    In progress
    February 26, 2026 at 4:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2026 at 4:00 AM
    Planned
    February 26, 2026 at 4:00 AM

    We will be performing security maintenance on our fax server on February 25th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Jan 2026

Significant Connection Delays on Outbound Calls
  • Update
    Update

    The major incident report is now available: https://voipdocs.io/en_US/announcements/2026-01-21-connection-failures-on-outbound-calls

  • Resolved
    Resolved

    What Occurred: On 1/21/26, at 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services, resulting in outbound call failures.

    What was Affected: Outbound Calling for DFW Region

    When it Began: 01/21/2026, 10:20 AM ET

    Current Status: Bandwidth declared the incident resolved yesterday at 7:22 PM ET. After 24 hours of monitoring and testing, we successfully routed all traffic back through Bandwidth and have confirmed all outbound calls are continuing to process as expected.

    Next Steps:

    • This incident is now considered resolved.

    • The major incident report will be available within 48 business hours.

    Next Update: N/A

  • Monitoring
    Monitoring

    What Occurred: At 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services leading to outbound call failures.

    What is Affected: All Outbound Calling

    When it Began: 01/21/2026, 10:20 AM ET

    Current Status: As of 10:34 AM ET, outbound calls have been rerouted through a different carrier and are now going through successfully.

    Next Steps: The major incident report will be available within 48 business hours.

    Next Update: 01/22/2026, 10:30 AM ET

    We appreciate your patience throughout this process. If you need support, please contact support@oit.co. For more real time status updates as well as discussion, please join our Discord (Not official support).

Fax Server Maintenance 1/14/26
  • Completed
    January 15, 2026 at 8:00 AM
    Completed
    January 15, 2026 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    January 15, 2026 at 4:00 AM
    In progress
    January 15, 2026 at 4:00 AM
    Maintenance is now in progress
  • Planned
    January 15, 2026 at 4:00 AM
    Planned
    January 15, 2026 at 4:00 AM

    We will be performing security maintenance on our fax server and firewall on January 14th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Manager Portal Pro V4.0.0 Upgrade 01/10/26
  • Completed
    January 10, 2026 at 7:00 PM
    Completed
    January 10, 2026 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    January 10, 2026 at 3:00 PM
    In progress
    January 10, 2026 at 3:00 PM
    Maintenance is now in progress
  • Planned
    January 10, 2026 at 3:00 PM
    Planned
    January 10, 2026 at 3:00 PM

    To improve platform performance and reliability, we will be upgrading Manager Portal Pro (MPP) to version 4.0.0 on January 10th, 2026, at 10:00 am ET.

    No service downtime is expected during this maintenance window. However, you may need to log out of the Manager Portal and log back in once the upgrade is complete.

    Please Note: Following this upgrade, webhook integrations (URL Call Pop) and Manager Portal Pro (MPP) features will use a new static IP address: 52.20.230.43

    If you filter inbound traffic by source IP (such as via firewall or WAF rules), please ensure this new IP address is added to your allowlist prior to the maintenance window.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Jan 2026 to Mar 2026

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