UCaaS Status Page - Notice history

All systems operational

100% - uptime

Ashburn (IAD) Voice - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Atlanta (ATL) Voice - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 99.062%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Phoenix (PHX) Voice - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Messaging (SMS/MMS) - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Native Fax - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026
100% - uptime

API - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Call Recording (IAD) - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Call Recording (PHX) - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Call Recording (ATL) - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Device Provisioning (NDP) - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Manager Portal - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Manager Portal Pro - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

SNAPmobile - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

SNAPmobile Web - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

VoIPMonitor (QoS) - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

CloudieConnect - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

CloudieAI - Operational

100% - uptime
Nov 2025 · 100.00%Dec · 100.00%Jan 2026 · 100.00%
Nov 2025
Dec 2025
Jan 2026

Notice history

Jan 2026

Significant Connection Delays on Outbound Calls
  • Update
    Update
  • Resolved
    Resolved

    What Occurred: On 1/21/26, at 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services, resulting in outbound call failures.

    What was Affected: Outbound Calling for DFW Region

    When it Began: 01/21/2026, 10:20 AM ET

    Current Status: Bandwidth declared the incident resolved yesterday at 7:22 PM ET. After 24 hours of monitoring and testing, we successfully routed all traffic back through Bandwidth and have confirmed all outbound calls are continuing to process as expected.

    Next Steps:

    • This incident is now considered resolved.

    • The major incident report will be available within 48 business hours.

    Next Update: N/A

  • Monitoring
    Monitoring

    What Occurred: At 10:20 AM ET, we were made aware of outbound calls failing for several clients. After further investigation, we determined that one of our underlying carriers was experiencing degraded services leading to outbound call failures.

    What is Affected: All Outbound Calling

    When it Began: 01/21/2026, 10:20 AM ET

    Current Status: As of 10:34 AM ET, outbound calls have been rerouted through a different carrier and are now going through successfully.

    Next Steps: The major incident report will be available within 48 business hours.

    Next Update: 01/22/2026, 10:30 AM ET

    We appreciate your patience throughout this process. If you need support, please contact support@oit.co. For more real time status updates as well as discussion, please join our Discord (Not official support).

Fax Server Maintenance 1/14/26
  • Completed
    January 15, 2026 at 8:00 AM
    Completed
    January 15, 2026 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    January 15, 2026 at 4:00 AM
    In progress
    January 15, 2026 at 4:00 AM
    Maintenance is now in progress
  • Planned
    January 15, 2026 at 4:00 AM
    Planned
    January 15, 2026 at 4:00 AM

    We will be performing security maintenance on our fax server and firewall on January 14th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Manager Portal Pro V4.0.0 Upgrade 01/10/26
  • Completed
    January 10, 2026 at 7:00 PM
    Completed
    January 10, 2026 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    January 10, 2026 at 3:00 PM
    In progress
    January 10, 2026 at 3:00 PM
    Maintenance is now in progress
  • Planned
    January 10, 2026 at 3:00 PM
    Planned
    January 10, 2026 at 3:00 PM

    To improve platform performance and reliability, we will be upgrading Manager Portal Pro (MPP) to version 4.0.0 on January 10th, 2026, at 10:00 am ET.

    No service downtime is expected during this maintenance window. However, you may need to log out of the Manager Portal and log back in once the upgrade is complete.

    Please Note: Following this upgrade, webhook integrations (URL Call Pop) and Manager Portal Pro (MPP) features will use a new static IP address: 52.20.230.43

    If you filter inbound traffic by source IP (such as via firewall or WAF rules), please ensure this new IP address is added to your allowlist prior to the maintenance window.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Dec 2025

Service Controlling Voice Calls and Device Registration Crash on Core1-ATL
  • Resolved
    Resolved

    What Occurred: At 2:50 PM ET, the SiPbx service that controls voice and registration on the Core1-ATL server crashed, causing inbound and outbound calls to redirect to alternate servers, as well as device registration.

    What is Affected: Atlanta (ATL) Voice

    When it Began: December 22nd, 2025, 2:50 PM ET

    Current Status:

    As of 9:30 AM ET, Core1-ATL remains stable. Working with the vendor we were able to identify the root cause of the service crash. It was ultimately due to a subprocess not closing cleanly and a fix is implemented in the next system update which is scheduled for Q1 of 2026.

    Next Steps: This incident is now considered resolved. The major incident report will be available in 48 hours.

  • Monitoring
    Monitoring

    What Occurred: At 2:50 pm ET, the SiPbx service, which controls voice and registration on the core1-atl server, crashed, causing inbound and outbound calls to redirect to alternate servers, as well as device registration.

    What is Affected: Atlanta (ATL) Voice

    When it Began: 12/22/2025, 2:50 PM ET

    Current Status: At 2:53p ET, the SiPbx service automatically recovered, and device registrations and inbound/outbound calls began returning to the core1-atl server successfully.

    Next Steps: We are monitoring and investigating the root cause of the service failure.

    Next Update: 12/23/2025, 3:00 PM ET

CloudieConnect Unscheduled Maintenance 12/16/25
  • Completed
    December 16, 2025 at 7:30 AM
    Completed
    December 16, 2025 at 7:30 AM
    Maintenance has completed successfully
  • In progress
    December 16, 2025 at 6:00 AM
    In progress
    December 16, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    December 16, 2025 at 6:00 AM
    Planned
    December 16, 2025 at 6:00 AM

    During the December 12th implementation of the CloudieConnect High Availability (HA) infrastructure, our engineering team identified additional configuration requirements that will strengthen the overall HA deployment. To ensure that the infrastructure is implemented to the highest standard, we have scheduled a follow-up maintenance window.

    On Tuesday, December 16th, 2025 at 1:00 AM ET, our team will finalize the High Availability server activation and integration for your CloudieConnect mobile and desktop apps. This maintenance will complete the infrastructure upgrades, delivering the enhanced reliability and seamless failover protection your operations depend on.

    During this 90-minute upgrade window, you may experience temporary service degradation as we bring the HA system fully online. Device registration, inbound/outbound calling, and messaging functions may be briefly affected. All other voice and portal services will continue to operate normally.

    Thank you for your patience as we complete this critical infrastructure upgrade. If you need additional support, please contact support@oit.co.

CloudieConnect HA Server Implementation
  • Completed
    December 12, 2025 at 7:00 AM
    Completed
    December 12, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    December 12, 2025 at 5:30 AM
    In progress
    December 12, 2025 at 5:30 AM
    Maintenance is now in progress
  • Update
    December 12, 2025 at 5:30 AM
    Update
    December 12, 2025 at 5:30 AM

    On December 12th, 2025, starting at 12:30 AM ET, we will be performing system updates on the CloudieConnect servers to finalize High Availability (HA) services, ensuring failover redundancy is fully operational.

    A brief service degradation lasting approximately 30 minutes may occur as the HA server is activated and integrated with the existing infrastructure. During this time, device registration and inbound/outbound calling may be impacted.

    All other voice and portal services will continue to operate normally.

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

  • Planned
    December 10, 2025 at 4:50 PM
    Planned
    December 10, 2025 at 4:50 PM

    On December 12th, 2025, starting at 12:30 AM ET, OIT will be upgrading the resiliency of the servers that power our CloudieConnect mobile and desktop apps. This upgrade finalizes our High Availability (HA) infrastructure, providing a solid foundation for enhanced reliability and seamless failover protection.

    During the upgrade, CloudieConnect users may experience a brief service degradation lasting approximately 30 minutes as the HA server is activated and integrated. Device registration, inbound/outbound calling, and messaging may be temporarily impacted during this time.

    All other voice and portal services will continue to operate normally.

DNS Updates for api.ucaasnetwork.com
  • Completed
    December 12, 2025 at 2:00 AM
    Completed
    December 12, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    December 12, 2025 at 1:00 AM
    In progress
    December 12, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    December 12, 2025 at 1:00 AM
    Planned
    December 12, 2025 at 1:00 AM

    DNS updates for api.ucaasnetwork.com will be applied on December 11th, 2025 at 8:00 PM ET. The changes are to improve redundancy and speed of call responses for the API services. There is no expected downtime from this DNS change. There will also be no downtime for voice or portal services.

    As a reminder, please review your scripts for any IP filtering and ensure you are allowing traffic to and from all of our IPs. The full list can be found here: https://voipdocs.io/faqs/ip-addresses-ports

    We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

Nov 2025

Manager Portal Pro Unscheduled Maintenance 11/13/25
  • Completed
    November 13, 2025 at 5:30 PM
    Completed
    November 13, 2025 at 5:30 PM
    Maintenance has completed successfully
  • In progress
    November 13, 2025 at 3:30 PM
    In progress
    November 13, 2025 at 3:30 PM
    Maintenance is now in progress
  • Planned
    November 13, 2025 at 3:30 PM
    Planned
    November 13, 2025 at 3:30 PM

    OITVOIP will be performing unscheduled platform maintenance to deploy system improvements and enhancements for Manager Portal Pro (MPP) on November 13th, 2025 at 10:30 AM ET. This is not for core services, and includes things like TCR, call pop, and other integrations.

    This release delivers multiple feature updates, security hardening, and performance improvements. All changes are backward compatible and require no action from existing integrations or API consumers.

    HIGHLIGHTS 

    • CloudieAI billing integration for sentiment and transcription usage

    • Major security hardening across API and database access

    • Faster API responses for integrations, reporting, and analytics

    • Improved stability of nightly reporting and billing jobs

     

    FEATURES & ENHANCEMENTS

    Advanced Call Recording Controls

    • Added UI-configurable controls to enable or disable advanced call recording features.

    • Centralized recording configuration management for easier administration.

     

    CloudieAI Billing Integration

    • New billing endpoints for sentiment analysis and call transcription usage.

    • Usage metrics are now included in nightly count operations.

    • Automatic usage data collection for CloudieAI-related services.

    • Improved database connection management when communicating with the external CloudieAI billing database.

     

    React Upgrades

    • Completed migration of key frontend components

     

    SECURITY IMPROVEMENTS

    Hardened Security

    • Completed a security review across the backend API.

    • Hardened high-risk areas including authentication, reporting, integrations, CSP registry, user management, and webhooks.

    • No changes to expected API behavior; existing integrations continue to work as before.

     

    API Authentication & Access Control

    • Implemented a dual-token authentication model supporting both JWT and OAuth-based tokens.

    • Added token caching strategies to reduce authentication overhead.

     

    PERFORMANCE & STABILITY

    API Response Time Optimization

    • Parallelized independent asynchronous operations across multiple controllers (integrations, reporting, analytics, call handlers, phone numbers).

    • Refactored legacy promise chains to modern async/await patterns.

    • Improved integrations response time by roughly 25–30%.

    • Similar performance improvements are expected on call history, phone number management, and analytics endpoints.

    • Tuned database connection pooling and query execution for more consistent performance.

     

    Nightly Processing & Reporting

    • Resolved an issue that could cause nightly processing jobs to fail under certain configuration conditions.

    • Added additional safeguards to prevent failures caused by incomplete or inconsistent configuration data.

     

    Configuration & Runtime Stability

    • Updated service endpoint configuration handling to ensure more consistent authentication behavior.

    • Refined connection management and database usage patterns to reduce runtime errors and improve overall system stability.

     

    We do not anticipate any service interruptions during this maintenance window. All systems are expected to remain fully operational throughout the deployment. If you need additional support, please contact support@oit.co.

Nov 2025 to Jan 2026

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