UCaaS Status Page - Notice history

We will be performing security maintenance on our fax server on February 25th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.

We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

We will be performing security maintenance on our fax server and firewall on January 14th, 2026, at 11:00 pm ET. There will be an interruption in the delivery and sending of faxes while maintenance is performed.

We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

To improve platform performance and reliability, we will be upgrading Manager Portal Pro (MPP) to version 4.0.0 on January 10th, 2026, at 10:00 am ET.

No service downtime is expected during this maintenance window. However, you may need to log out of the Manager Portal and log back in once the upgrade is complete.

Please Note: Following this upgrade, webhook integrations (URL Call Pop) and Manager Portal Pro (MPP) features will use a new static IP address: 52.20.230.43

If you filter inbound traffic by source IP (such as via firewall or WAF rules), please ensure this new IP address is added to your allowlist prior to the maintenance window.

We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.

During the December 12th implementation of the CloudieConnect High Availability (HA) infrastructure, our engineering team identified additional configuration requirements that will strengthen the overall HA deployment. To ensure that the infrastructure is implemented to the highest standard, we have scheduled a follow-up maintenance window.

On Tuesday, December 16th, 2025 at 1:00 AM ET, our team will finalize the High Availability server activation and integration for your CloudieConnect mobile and desktop apps. This maintenance will complete the infrastructure upgrades, delivering the enhanced reliability and seamless failover protection your operations depend on.

During this 90-minute upgrade window, you may experience temporary service degradation as we bring the HA system fully online. Device registration, inbound/outbound calling, and messaging functions may be briefly affected. All other voice and portal services will continue to operate normally.

Thank you for your patience as we complete this critical infrastructure upgrade. If you need additional support, please contact support@oit.co.

On December 12th, 2025, starting at 12:30 AM ET, OIT will be upgrading the resiliency of the servers that power our CloudieConnect mobile and desktop apps. This upgrade finalizes our High Availability (HA) infrastructure, providing a solid foundation for enhanced reliability and seamless failover protection.

During the upgrade, CloudieConnect users may experience a brief service degradation lasting approximately 30 minutes as the HA server is activated and integrated. Device registration, inbound/outbound calling, and messaging may be temporarily impacted during this time.

All other voice and portal services will continue to operate normally.

DNS updates for api.ucaasnetwork.com will be applied on December 11th, 2025 at 8:00 PM ET. The changes are to improve redundancy and speed of call responses for the API services. There is no expected downtime from this DNS change. There will also be no downtime for voice or portal services.

As a reminder, please review your scripts for any IP filtering and ensure you are allowing traffic to and from all of our IPs. The full list can be found here: https://voipdocs.io/faqs/ip-addresses-ports

We appreciate your patience throughout this process. If you need additional support, please contact support@oit.co.